Privacy Policy

We at The Design Project & Co respect your privacy and are committed to protecting any personal information you provide to us. This policy explains how we collect, hold, use and disclose your personal information when you use our website (www.tdpco.com.au) and how we manage your rights in relation to that information.

Scope

This policy applies to all personal information we collect in our capacity as a business that supports homeowners through their renovation journey (from concept, design, approvals, building quotes, through to handover). It covers personal information collected via our website, by email, phone, face-to-face or via other digital means.

Although many small businesses may not be required to comply with the Privacy Act 1988 (Cth), we adopt the following practices as best practice and to build trust with our clients and website visitors.

What personal information we collect

Depending on how you engage with us, we may collect the following types of personal information:

  1. Your name, organisation (if applicable), contact details (email, phone number), postal address
  2. Project-related information (e.g., your home renovation details, property details, renovation timeline, quotes or project budget)
  3. Payment or billing details if you engage us as a service provider
  4. Website usage data (e.g., IP address, device type, browser, pages visited, referral source) via cookies or analytics tools
  5. Any other information you provide when enquiring about or engaging our services

How we collect your personal information

We collect personal information:

  1. When you contact us via our website enquiry form, email, telephone or in person
  2. When you engage us to provide renovation-support services (and you provide project details, budget, home address, etc)
  3. Automatically via our website (cookies, analytics)
  4. From third parties where you have authorised them to provide that information to us (for instance, if you provide us with quotes, builder information, or approvals documentation)

Purposes for which we use your personal information

We may use your personal information for the following purposes:

  1. To respond to your enquiry, provide you with information or a quote, engage in discussion about your renovation project
  2. To manage our relationship with you (contracting, invoicing, payments, service delivery, project communication)
  3. To operate, improve and maintain our website and services (analytics, security, troubleshooting)
  4. To send you marketing and promotional communications (only if you have given your consent or otherwise opted‐in)
  5. To comply with legal or regulatory obligations (for example, in relation to contracts, approvals, and building regulation)
  6. To prevent fraud, misuse of our services or to protect our business, clients or third parties

Disclosure of personal information

We may disclose your personal information:

  1. To our service providers who assist with delivering our services (for example, project management tools, CRM systems, accountants)
  2. To contractors, builders, consultants or other parties involved in your renovation project (with your consent and as necessary)
  3. To comply with legal requirements (e.g., disclosure to regulatory or government authorities if required by law)
  4. In the event of sale or restructure of our business, your information may be transferred as part of that transaction (you will be notified)

We will not sell your personal information to unrelated third parties for their marketing purposes without your consent.

Cookies and analytics

Our website uses cookies and analytics tools to gather information about how visitors use the site, for instance pages visited, how long they stay, how they arrived, device type. This helps us improve our website and services.

You may disable cookies in your browser settings, but this may affect the functionality of our website.

Data security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access or disclosure. These steps include secure servers, password protection, encryption where appropriate and limiting access to information only to those who require it.

We retain your personal information for as long as is necessary for the purposes for which it was collected (for example, whilst you engage our services and for a reasonable period thereafter for warranty, legal or accounting purposes). Where no longer needed we will securely destroy or de-identify it.

Access, correction and deletion

You have the right to request access to personal information we hold about you, and to request its correction if it is inaccurate, incomplete or out-of-date. If you wish to make such a request, please contact us at the details below.

You may also request that we delete your personal information (subject to any legal or regulatory obligations requiring us to keep it).

We may ask you to verify your identity before giving access or correcting/deleting your information.

Complaints and enquiries

If you have a complaint about how we handle your personal information, please contact us in the first instance (see “Contact us” below). We will investigate and respond within a reasonable time.

If you believe we have breached our obligations under applicable privacy law (if the law applies to us) you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant state privacy regulator. OAIC+1

Cross-border transfers

If your personal information is disclosed to a recipient outside Australia (for example via cloud-server or third-party services overseas), we will take reasonable steps to ensure that it is handled securely and in accordance with this policy.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we will update the “last updated” date at the top of the policy to indicate the effective date of the update.

Contact us

If you have any questions or requests regarding this privacy policy or our handling of your personal information, please contact:

The Design Project & Co - Melanie Renfrew

Newcastle NSW

Phone: 0447 460 160

Email: hithere@tdpco.com.au

Last updated: October 2025